Updated & Verified for 2026

Zoom PhonevsAvaya

Which software dominates in the enterprise space? An in-depth analysis of pricing, features, and user reviews.

Consensus score synthesized by AI from 2,050+ verified user reviews across major platforms.
Z
VoIP

Zoom Phone

4.5(1,200 reviews)
SMBs, EnterpriseEst. 2011

Cloud phone system for businesses of all sizes, integrating seamlessly with Zoom Meetings.

Top Capabilities

  • Unlimited domestic calling (US/Canada)
  • Auto attendant & call routing
  • Call recording and voicemail transcription

Key Integrations

Salesforce Microsoft Teams Google Workspace

Platforms

Web, iOS, Android, Mac, Windows

Security

SOC2GDPRHIPAA

Support Options

24/7 Live Chat • Phone Support • Knowledge Base

Starting at
30-day free trial
$15/mo
Per User/Month
A
VoIP

Avaya

4.2(850 reviews)
EnterpriseEst. 2000

Enterprise-grade unified communications and contact center solutions for large organizations.

Top Capabilities

  • Unified Communications
  • Contact Center
  • Video Conferencing

Key Integrations

Salesforce Microsoft Teams Zoom

Platforms

Web, iOS, Android, Mac, Windows, Linux

Security

SOC2GDPRHIPAA

Support Options

24/7 Phone Support • Online Support Portal • Professional Services

Starting at
No free trial; demo available upon request
$15/mo
Per User/Month

Feature Analysis: Pros & Cons

Unbiased breakdown of what each platform does best.

Why choose Zoom Phone?

  • Easy setup and integration with Zoom Meetings
  • Reliable call quality and global PSTN coverage
  • Unified communications: voice, video, chat in one platform

Where it falls short

  • Limited advanced call center features compared to competitors
  • Pricing can add up with add-on licenses
  • Some users report difficulty with number porting

Why choose Avaya?

  • Reliable and scalable platform
  • Extensive feature set for enterprise needs
  • Strong security and compliance certifications

Where it falls short

  • Complex setup and configuration
  • Higher cost compared to competitors
  • Legacy systems can be challenging to integrate

The Bottom Line

Choose Zoom Phone if...

You agree with the premise: "Cloud phone system for businesses of all sizes, integrating seamlessly with Zoom Meetings.". It is the superior choice if you prioritize its specific capabilities and have the budget to support its $15/mo starting tier.

Choose Avaya if...

You are looking for: "Enterprise-grade unified communications and contact center solutions for large organizations.". It serves as an excellent alternative in the market, especially given its competitive entry point of $15/mo.

Data algorithmically verified against public vendor information for May 2026.

Disclaimer: Pricing, features, and compliance information are subject to change by the respective software vendors. While we strive to maintain absolute accuracy through automated pipelines, discrepancies may occur. Please verify final pricing on the vendor's official website.

Zoom Phone vs Avaya: Which is Best in 2026? | VendorMatchup