Updated & Verified for 2026

New Relic OnevsPagerDuty

Which software dominates in the enterprise space? An in-depth analysis of pricing, features, and user reviews.

Consensus score synthesized by AI from 4,900+ verified user reviews across major platforms.
N
APM

New Relic One

4.6(2,450 reviews)
SMBs, Enterprise, DevOps Teams, Engineering TeamsEst. 2008

The leading observability platform for modern engineering teams to monitor, debug, and optimize their full stack.

Top Capabilities

  • Application Performance Monitoring (APM)
  • Infrastructure Monitoring
  • Digital Experience Monitoring (Browser, Mobile, Synthetic)

Key Integrations

AWS Azure Kubernetes

Platforms

Web, iOS, Android, Mac, Windows, Linux

Security

SOC2GDPRHIPAA

Support Options

24/7 Live Chat • Phone Support • Email Support

Starting at
Free tier with 100 GB/month of data ingest; no time limit
$15/mo
Per GB/Month (Data Ingest)
P
APM

PagerDuty

4.6(2,450 reviews)
EnterpriseEst. 2009

Best for IT operations teams to manage digital operations and incident response.

Top Capabilities

  • Incident Management
  • On-Call Scheduling
  • Automation and Integration

Key Integrations

Slack Jira Microsoft Teams

Platforms

Web, iOS, Android, Mac, Windows, Linux

Security

SOC2GDPRHIPAA

Support Options

24/7 Phone Support • Email Support • Knowledge Base

Starting at
14-day free trial
$15/mo
Per User/Month

Feature Analysis: Pros & Cons

Unbiased breakdown of what each platform does best.

Why choose New Relic One?

  • Comprehensive full-stack observability (APM, infrastructure, logs, metrics, traces)
  • Powerful AI-driven anomaly detection and alerting
  • Extensive integrations with popular cloud and dev tools

Where it falls short

  • Pricing can become expensive at high data volumes
  • Steep learning curve for new users
  • UI can be cluttered with too many dashboards and views

Why choose PagerDuty?

  • Real-time incident alerts and on-call scheduling
  • Powerful automation and integrations
  • Reliable uptime and mobile app

Where it falls short

  • Can be expensive for large teams
  • Steep learning curve for new users
  • Limited reporting in lower tiers

The Bottom Line

Choose New Relic One if...

You agree with the premise: "The leading observability platform for modern engineering teams to monitor, debug, and optimize their full stack.". It is the superior choice if you prioritize its specific capabilities and have the budget to support its $15/mo starting tier.

Choose PagerDuty if...

You are looking for: "Best for IT operations teams to manage digital operations and incident response.". It serves as an excellent alternative in the market, especially given its competitive entry point of $15/mo.

Data algorithmically verified against public vendor information for May 2026.

Disclaimer: Pricing, features, and compliance information are subject to change by the respective software vendors. While we strive to maintain absolute accuracy through automated pipelines, discrepancies may occur. Please verify final pricing on the vendor's official website.

New Relic One vs PagerDuty: Which is Best in 2026? | VendorMatchup