Updated & Verified for 2026

CoppervsManageEngine ServiceDesk Plus

Which software dominates in the enterprise space? An in-depth analysis of pricing, features, and user reviews.

Consensus score synthesized by AI from 9,652+ verified user reviews across major platforms.
C
CRM

Copper

4.5(1,800 reviews)
SMBs, EnterprisesEst. 2013

The CRM that works best with Google Workspace for SMBs and enterprises.

Top Capabilities

  • Google Workspace Integration
  • Email Tracking & Automation
  • Pipeline Management

Key Integrations

Google Workspace Mailchimp QuickBooks

Platforms

Web, Chrome Extension, Mobile Web

Security

SOC2GDPR

Support Options

Email Support • Knowledge Base • Chat Support

Starting at
14-day free trial
$15/mo
Per User/Month
M
ITSM

ManageEngine ServiceDesk Plus

4.3(7,852 reviews)
Mid-market, EnterpriseEst. 1995

IT service desk software for IT teams in mid-sized to large enterprises.

Top Capabilities

  • Incident Management
  • Problem Management
  • Change Management

Key Integrations

Jira Slack Microsoft Teams

Platforms

Web, iOS, Android

Security

SOC2GDPRHIPAA

Support Options

24/7 Live Chat • Phone Support

Starting at
30-day free trial
$15/mo
Per User/Month

Feature Analysis: Pros & Cons

Unbiased breakdown of what each platform does best.

Why choose Copper?

  • Deep integration with Google Workspace
  • Clean and user-friendly interface
  • Automated data capture from emails

Where it falls short

  • Limited customization compared to some competitors
  • No native mobile app for advanced features
  • Reporting could be more robust

Why choose ManageEngine ServiceDesk Plus?

  • Customizable workflows and automation
  • Comprehensive IT asset management
  • Strong integration with other ManageEngine products

Where it falls short

  • UI can feel dated compared to competitors
  • Steep learning curve for advanced features
  • Some features require additional modules

The Bottom Line

Choose Copper if...

You agree with the premise: "The CRM that works best with Google Workspace for SMBs and enterprises.". It is the superior choice if you prioritize its specific capabilities and have the budget to support its $15/mo starting tier.

Choose ManageEngine ServiceDesk Plus if...

You are looking for: "IT service desk software for IT teams in mid-sized to large enterprises.". It serves as an excellent alternative in the market, especially given its competitive entry point of $15/mo.

Data algorithmically verified against public vendor information for May 2026.

Disclaimer: Pricing, features, and compliance information are subject to change by the respective software vendors. While we strive to maintain absolute accuracy through automated pipelines, discrepancies may occur. Please verify final pricing on the vendor's official website.