Updated & Verified for 2026

Close CRMvsSugarCRM

Which software dominates in the enterprise space? An in-depth analysis of pricing, features, and user reviews.

Consensus score synthesized by AI from 3,950+ verified user reviews across major platforms.
C
CRM

Close CRM

4.6(2,450 reviews)
SMBs, Sales Teams, StartupsEst. 2013

Built for sales teams that demand speed and efficiency, Close CRM combines calling, email, and automation in one powerful platform.

Top Capabilities

  • Built-in power dialer and predictive dialer
  • Automated email sequences and templates
  • Pipeline management and custom reporting

Key Integrations

Mailchimp Zapier Google Workspace

Platforms

Web, Mac, Windows, Linux, iOS, Android

Security

SOC2GDPR

Support Options

Email Support • Live Chat • Knowledge Base

Starting at
14-day free trial, no credit card required
$25/mo
Per User/Month
Visit Website
S
CRM

SugarCRM

4.2(1,500 reviews)
Mid-market, EnterpriseEst. 2004

SugarCRM is the flexible, affordable CRM designed for sales, marketing, and customer service teams in mid-market and enterprise.

Top Capabilities

  • Lead and contact management
  • Sales forecasting and pipeline management
  • Marketing automation and email campaigns

Key Integrations

G Suite Microsoft Outlook Mailchimp

Platforms

Web, iOS, Android, Mac, Windows, Linux

Security

SOC2GDPRHIPAA

Support Options

24/7 Phone Support • 24/7 Live Chat • Email Support

Starting at
Free trial available (typically 7 days)
$49/mo
Per User/Month
Visit Website

Feature Analysis: Pros & Cons

Unbiased breakdown of what each platform does best.

Why choose Close CRM?

  • Powerful built-in calling and SMS
  • Excellent email sequencing and automation
  • Intuitive and easy-to-use interface

Where it falls short

  • Limited third-party integrations
  • No native mobile app for tablets
  • Advanced reporting requires higher-tier plans

Why choose SugarCRM?

  • Highly customizable workflows and modules
  • Good automation for sales and marketing
  • Strong reporting and analytics capabilities

Where it falls short

  • Steep learning curve for advanced customization
  • Mobile app lacks some desktop features
  • Customer support can be slow at times

The Bottom Line

Choose Close CRM if...

You agree with the premise: "Built for sales teams that demand speed and efficiency, Close CRM combines calling, email, and automation in one powerful platform.". It is the superior choice if you prioritize its specific capabilities and have the budget to support its $25/mo starting tier.

Choose SugarCRM if...

You are looking for: "SugarCRM is the flexible, affordable CRM designed for sales, marketing, and customer service teams in mid-market and enterprise.". It serves as an excellent alternative in the market, especially given its competitive entry point of $49/mo.

Data algorithmically verified against public vendor information for May 2026.

Disclaimer: Pricing, features, and compliance information are subject to change by the respective software vendors. While we strive to maintain absolute accuracy through automated pipelines, discrepancies may occur. Please verify final pricing on the vendor's official website.

Suggest an EditClaim this Profile (For Vendors)