Updated & Verified for 2026

Close CRMvsMicrosoft Dynamics 365

Which software dominates in the enterprise space? An in-depth analysis of pricing, features, and user reviews.

Consensus score synthesized by AI from 4,950+ verified user reviews across major platforms.
C
CRM

Close CRM

4.6(2,450 reviews)
SMBs, Sales Teams, StartupsEst. 2013

Built for sales teams that demand speed and efficiency, Close CRM combines calling, email, and automation in one powerful platform.

Top Capabilities

  • Built-in power dialer and predictive dialer
  • Automated email sequences and templates
  • Pipeline management and custom reporting

Key Integrations

Mailchimp Zapier Google Workspace

Platforms

Web, Mac, Windows, Linux, iOS, Android

Security

SOC2GDPR

Support Options

Email Support • Live Chat • Knowledge Base

Starting at
14-day free trial, no credit card required
$25/mo
Per User/Month
M
CRM

Microsoft Dynamics 365

4.5(2,500 reviews)
Mid-market and EnterpriseEst. 2004

Best for mid-sized to large enterprises seeking an integrated suite of CRM and ERP capabilities with strong AI and analytics.

Top Capabilities

  • Sales Hub
  • Customer Service Hub
  • Marketing Hub

Key Integrations

Microsoft 365 LinkedIn Power BI

Platforms

Web, iOS, Android, Windows

Security

GDPRSOC 2HIPAA

Support Options

24/7 Phone • Online Support • Community Forum

Starting at
30-day free trial
$65/mo
Per User/Month

Feature Analysis: Pros & Cons

Unbiased breakdown of what each platform does best.

Why choose Close CRM?

  • Powerful built-in calling and SMS
  • Excellent email sequencing and automation
  • Intuitive and easy-to-use interface

Where it falls short

  • Limited third-party integrations
  • No native mobile app for tablets
  • Advanced reporting requires higher-tier plans

Why choose Microsoft Dynamics 365?

  • Tight integration with Microsoft ecosystem
  • Comprehensive AI and analytics tools
  • Highly customizable and scalable

Where it falls short

  • Steep learning curve for administrators
  • Can be expensive for small teams
  • Complex pricing structure

The Bottom Line

Choose Close CRM if...

You agree with the premise: "Built for sales teams that demand speed and efficiency, Close CRM combines calling, email, and automation in one powerful platform.". It is the superior choice if you prioritize its specific capabilities and have the budget to support its $25/mo starting tier.

Choose Microsoft Dynamics 365 if...

You are looking for: "Best for mid-sized to large enterprises seeking an integrated suite of CRM and ERP capabilities with strong AI and analytics.". It serves as an excellent alternative in the market, especially given its competitive entry point of $65/mo.

Data algorithmically verified against public vendor information for May 2026.

Disclaimer: Pricing, features, and compliance information are subject to change by the respective software vendors. While we strive to maintain absolute accuracy through automated pipelines, discrepancies may occur. Please verify final pricing on the vendor's official website.

Close CRM vs Microsoft Dynamics 365: Which is Best in 2026? | VendorMatchup