Updated & Verified for 2026

8x8vsAvaya

Which software dominates in the enterprise space? An in-depth analysis of pricing, features, and user reviews.

Consensus score synthesized by AI from 3,530+ verified user reviews across major platforms.
8
VoIP

8x8

4.3(2,680 reviews)
SMBs, EnterpriseEst. 1987

Unified communications and contact center solutions for businesses of all sizes.

Top Capabilities

  • Unified Communications
  • Contact Center Solution
  • Video Conferencing

Key Integrations

Salesforce Microsoft Teams Zendesk

Platforms

Web, iOS, Android, Mac, Windows, Linux

Security

SOC2GDPRHIPAA

Support Options

24/7 Phone Support • Live Chat • Email Support

Starting at
30-day free trial
$15/mo
Per User/Month
A
VoIP

Avaya

4.2(850 reviews)
EnterpriseEst. 2000

Enterprise-grade unified communications and contact center solutions for large organizations.

Top Capabilities

  • Unified Communications
  • Contact Center
  • Video Conferencing

Key Integrations

Salesforce Microsoft Teams Zoom

Platforms

Web, iOS, Android, Mac, Windows, Linux

Security

SOC2GDPRHIPAA

Support Options

24/7 Phone Support • Online Support Portal • Professional Services

Starting at
No free trial; demo available upon request
$15/mo
Per User/Month

Feature Analysis: Pros & Cons

Unbiased breakdown of what each platform does best.

Why choose 8x8?

  • Reliable and high-quality voice calls
  • Comprehensive unified communications features
  • Good integration with popular CRM platforms

Where it falls short

  • Occasional technical issues with video conferencing
  • Mobile app can be buggy
  • Customer support response times vary

Why choose Avaya?

  • Reliable and scalable platform
  • Extensive feature set for enterprise needs
  • Strong security and compliance certifications

Where it falls short

  • Complex setup and configuration
  • Higher cost compared to competitors
  • Legacy systems can be challenging to integrate

The Bottom Line

Choose 8x8 if...

You agree with the premise: "Unified communications and contact center solutions for businesses of all sizes.". It is the superior choice if you prioritize its specific capabilities and have the budget to support its $15/mo starting tier.

Choose Avaya if...

You are looking for: "Enterprise-grade unified communications and contact center solutions for large organizations.". It serves as an excellent alternative in the market, especially given its competitive entry point of $15/mo.

Data algorithmically verified against public vendor information for May 2026.

Disclaimer: Pricing, features, and compliance information are subject to change by the respective software vendors. While we strive to maintain absolute accuracy through automated pipelines, discrepancies may occur. Please verify final pricing on the vendor's official website.